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Refund Policy

Last Updated: July 12, 2025

At Insta Freelance, we are committed to ensuring a fair, transparent, and secure platform for both clients and freelancers. This policy outlines the conditions under which refunds, cancellations, and dispute resolutions will be handled.

🔁 Refund & Cancellation Policy

🔷 For Clients

Refunds may be applicable under the following circumstances:

  1. The freelancer has not started the project after payment.
  2. The agreed project timeline is missed without valid communication.
  3. The work delivered is significantly different from the agreed scope.
  4. Refunds are applicable only on unreleased milestones.
  5. Once a milestone is marked as “complete” and accepted by the client, that portion is non-refundable.
  6. Refund requests must be submitted within 7 days of the payment date.

🔷 For Freelancers

  1. Insta Freelance platform service fees are non-refundable once a milestone has been released.
  2. If a client cancels the project after partial or full delivery, the freelancer must be fairly compensated for the work completed.
  3. Freelancers are encouraged to keep all communication and project scope documented on the platform.

⚖️ Dispute Resolution Policy

In the event of a disagreement between a client and freelancer, Insta Freelance provides a neutral dispute resolution process.

🧾 How to Raise a Dispute

  • Step 1: Go to your Dashboard → My Profile → Support → Raise Ticket
  • Step 2: Alternatively, email us at info@instafreelance.com

⏳ Dispute Timeline

  1. Disputes must be raised within 7 days of milestone completion or payment.
  2. Insta Freelance will respond within 48 business hours of receiving the dispute.

🔍 Review & Resolution Process

  1. Our dispute resolution team will review:
    • The project brief
    • All communication history
    • Submitted deliverables
  2. A resolution will be made in accordance with our platform’s fairness guidelines.
  3. Where mutual resolution is not possible, a partial refund may be issued at the discretion of the platform.

💳 Refund Process

  1. Approved refunds will be processed within 5–7 business days.
  2. Refunds will be issued to the original method of payment only (e.g., Razorpay, UPI, card).
  3. Payment gateway charges (such as Razorpay transaction fees) are non-refundable.

⚠️ Important Notes

  • Clients and freelancers are strongly advised to maintain all project-related communication within the platform to ensure fair resolution.
  • Abuse, harassment, or filing false disputes will lead to permanent suspension from the platform.
  • For any questions or refund requests, contact our support team at info@instafreelance.com.